Bill Balance:You can check on your bill balance by creating an account through our E-Services link! Here you can sign up for text/email updates, due date reminders, and keep track of your billing & payment history.
Visit our archive center to see Water Confidence Reports from the past several years.
Consumer Confidence Reports:
Final Utility Bills:
To request a final utility bill, you can submit this form to Angela in Utility Billing. Or, just call to schedule the final read at 586-716-7631, or send an email. This process can take up to 3 business days, so please allow adequate time for your request.
With tough economic times, we are sensitive to the fact that you are trying to manage your budget. Remember, you can always prepay your utility bill ahead of the scheduled billing and due date!
Payment arrangements must be made before the due date on your utility bill. Contact Angela in Utility Billing at 586-716-7631 as soon as you know you might not be able to pay your entire bill by the due date. Once a shut off notice is received, payment arrangements and extensions cannot be made and the balance on the utility bill must be made in full by the due date to avoid service disruption.
Pay OnlineYou now have the ability to pay your utility bill online! You can also create an account to get email/text notifications, set up for automatic payment, and follow your utility account history.
Drop BoxCity Hall has 3 payment drop boxes: 1 at the front door, 1 at the back door, and 1 in the parking lot. The drop boxes are secured and can be used to make any payments to the City (please do NOT place cash in the drop boxes!). The drop boxes are check several times a day.
Meters:If you have a question regarding your water meter or your water usage, please contact the Water Department at 586-725-7300.
Estimated Utility Bills/Meter Service Appointments
If you received your utility bill and it was estimated, your water meter did not give off a proper reading and needs to be serviced. To have your meter serviced, please contact the Water Department at 586-725-7300 to schedule an appointment.